Refund Policy

Refunds & Returns Policy

Last updated: 15/10/2025

At Culture Hamper Co, we’re passionate about curating memorable cultural experiences through food. Every hamper is packed with care and attention — but if something arrives damaged or isn’t quite right, we’re here to make it right.

🛍️ Refunds for Damaged or Incorrect Hampers

We only offer refunds or replacements in cases where:

Items arrive damaged, or
You receive the wrong hamper

To be eligible for a refund or replacement, please:

Contact us within 48 hours of delivery
Provide your order number
Include clear photos of the damaged or incorrect items

📩 Email us at info@culturehamperco.com to get started.

⏳ What Happens Next?

Once we receive your email and review the details:

If approved, we’ll issue a full refund to your original payment method, or send a replacement hamper, depending on your preference.
Refunds are typically processed within 5–7 business days.

🚫 Non-Refundable Items

As our hampers contain food products, we do not accept returns or offer refunds for:

Change of mind
Taste preferences
Delayed deliveries due to courier issues
Opened or tampered hampers

We also don’t accept returns for partially consumed or customized hampers.

📦 Return Shipping

In most cases, you won’t need to return the damaged item. If we do request a return, we’ll provide clear instructions and cover the return shipping if applicable.

❤️ A Note from Us

We’re an empathic business driven by culture, community, and connection — so we want every hamper you receive to feel special. If something’s gone wrong, don’t hesitate to reach out. We’ll do our best to fix it quickly and kindly.

📧 Need help?

Email us at info@culturehamperco.com and we’ll get back to you within 1–2 business days.